1. Order Processing

All orders are typically processed within 1–2 business days after confirmation.

2. Shipping & Delivery

We ship nationwide across Nigeria via trusted local courier partners.

Delivery times range from 3–7 business days, depending on your location.

Shipping charges are calculated at checkout and vary by vendor, product weight, and delivery address.

For orders from multiple vendors, items may ship separately, each with its own tracking and timeline.

3. Order Tracking

You will receive tracking details by email once your order has been dispatched.

4. Order Modifications & Cancellations

You can modify or cancel your order within 1 hour of placing it. Just contact our customer support immediately.

Once your order is processed or dispatched, modifications or cancellations are no longer possible.

Returns & Refunds Policy

1. Return Eligibility

Returns are accepted within 7 days of delivery, and only if:

The item is defective or damaged.

The item is not as described or incorrect.

All items must be returned unused, with all original packaging, tags, and accessories intact.

2. How to Initiate a Return

Contact our support team within the 7-day window.

Provide your order number, issue description, and photos (if applicable).

Upon approval, you’ll receive an RMA (Return Merchandise Authorization) and return instructions.

3. Return Shipping Costs

If the issue is due to our or the vendor’s fault (defect or error), we cover the return shipping.

If the return is due to a change of mind or buyer error, the customer bears the return shipping cost.

4. Refund Processing

After receiving and inspecting the return, refunds are issued within 3–5 business days.

Refunds are processed via the original payment method.

If the vendor caused the issue, associated shipping costs will also be refunded.

5. Exchanges

We don’t offer direct exchanges. Instead, return the item (if eligible) and place a new order for the desired item.

6. Non-Returnable Items

Products such as perishables (e.g., food), personal care items, and customized goods may not be eligible for return unless explicitly stated otherwise.

7. Dispute Resolution

If there’s a dispute with a vendor regarding a return, our support team will intervene to ensure a fair resolution.

8. Policy Updates

This policy was last updated on August 15, 2025. We recommend reviewing it before each purchase.